Instrumentpro.com Website Review & Ratings + InstrumentPro Coupons
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Instrumentpro.com Website Review & Ratings + InstrumentPro Coupons

InstrumentPro: Products & Services

InstrumentPro is a premier online store for the guitar enthusiast. InstrumentPro offers a vast selection of guitars, drums, keyboards, and accessories from the industry leaders like Fender, and Yamaha. InstrumentPro also sells recording equipment.

Product available from InstrumentPro include:

Guitars:

Bass Guitars:

Drums:

Keyboards:

Recording:

Live Sound:

DJ Gear:

Lighting Equipment:

Band Instruments:

InstrumentPro: Company Background

InstrumentPro is one of the premiere musical instrument stores online. InstrumentPro carries great brands like Fender, Yamaha, Casio, Odyssey, Chauvet and many more. InstrumentPro is an American based business that was started in the beginning of 2003. InstrumentPro's head office is located in California. 

InstrumentPro contact information:

  • Phone: (800) 805-0852
  • Address: 1441 East 14th Street, San Leandro, CA 94578, USA



InstrumentPro: Customer Feedback & Reviews

Customer reviews for InstrumentPro are generally negative.

Positive customer reviews commented on:

  • Excellent products

Negative customer reviews commented on:

  • Poor customer service
  • Slow delivery
  • Long backorder wait

Some customer reviews were:

"Horrible customer service and I've yet to receive my product after 45 days of "backorder" status."

"I have ordered from Instrument Pro off and on since about 2008. The music gear that I ordered includes an 8 space Rack, my Gibraltar drum stands, a couple Moog Moogerfoogers and a Moog expression pedal. Every item was drop shipped from the manufacturer and I received every item I ordered."

"Took over a month for them to tell me the item (that i was promised would ship out the next day) was actually on backorder, not in stock. Also, it would be 4-5 days before they could refund my PayPal payment."

InstrumentPro: Business Credibility & Trustworthiness

InstrumentPro is not accredited with the Better Business Bureau; however they do have a BBB rating of "F". Their BBB file was opened in 2004. Over the last three years, there has been 25 complaints filed against InstrumentPro with the Better Business Bureau. The complaints filed against InstrumentPro were:

  • Three complaints were due to advertising/sales Issues.
  • Thirteen complaints were due to problems with product/service.
  • Three complaints were due to billing and collections.
  • Six complaints were due to delivery issues.

InstrumentPro has a "F: BBB rating due to:

  • "25 complaints filed against business"
  • "Failure to respond to 12 complaints filed against business."

InstrumentPro is an Upfront Merchant, a SortPrice certified Merchant and is Shopwiki certified. 

InstrumentPro: Website Popularity & Google Ranking

InstrumentPro website popularity:

  • InstrumentPro has a worldwide Alexa traffic rating of 597,076 out of 30 million websites.
  • InstrumentPro has an American Alexa traffic rating of 271,929.
  • InstrumentPro has a Google pagerank of four out of ten.
  • The InstrumentPro site receives around 900 unique visitors daily, which account for 3,266 daily page views.
  • About 53% of the visitors to the InstrumentPro site are American.
InstrumentPro: Social Media Presence

InstrumentPro social media presence:

  • InstrumentPro can be followed on Facebook; they have 8 likes on Facebook and have 5 people talking about them. InstrumentPro usually updates their Facebook page monthly.
  • InstrumentPro can be followed on Twitter; they have 3 followers on Twitter and have posted 5 tweets. InstrumentPro usually tweets monthly
  • InstrumentPro offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • InstrumentPro is on YouTube; they have 12 uploaded videos and have 2 subscribers
InstrumentPro: Website Security & Safety

InstrumentPro is protected by Norton Secure powered by VeriSign and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. InstrumentPro is tested daily using McAfee Secure to keep it safe from computer threats.Google Safe Browsing lists the InstrumentPro site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

InstrumentPro: Pricing & Packages

InstrumentPro offers very competitive prices on all their products. In a price comparison of three products, InstrumentPro was cheaper on one of the products and the same price on two of the products as their leading competitors were.

Luna Flora Passionflower Trans Purp/Q. Maple

  • InstrumentPro: $319.00
  • Leading competitor: $499.97

Dean Performer with Electronics GN

  • InstrumentPro: $269.00
  • Leading competitor: $269.00

AXL Mayhem Nightcrawler

  • InstrumentPro: $269.99
  • Leading competitor: $269.99
InstrumentPro: Shipping Rates & Policies

InstrumentPro shipping rates and policies:

  • InstrumentPro ships throughout the United States and to numerous international locations.
  • InstrumentPro ships to APO/FPO addresses.

American shipping:

  • InstrumentPro offers free shipping on orders over $299.99
  • Exact shipping costs are available at the checkout.
  • InstrumentPro offers five shipping options: FedEx Express Ground, FedEx Express Saver, FedEx 2 Day Express, FedEx Overnight and FedEx Overnight Saturday Deliver.

International shipping:

  • Shipping costs and options are available at the checkout.
  • International customers are responsible for any taxes, duties and/or customs that occur.
InstrumentPro: Payment Methods Accepted

InstrumentPro accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. InstrumentPro also accept payment through PayPal; PayPal is a very secure way to pay for online purchases. InstrumentPro does not accept money orders, wire transfers or checks of any kind.

InstrumentPro: Returns, Refunds & Exchange Policy

InstrumentPro return/refund policy:

  • InstrumentPro offers a 30 day return policy.
  • All returns must be in new unused condition, and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to manufacturers defect or InstrumentPro's error.

To make a return:

  • Customer should fill out the return form on the InstrumentPro site to get a RMA number.
  • InstrumentPro customer service will contact the customer within 72 hours with a RMA number and return instructions.
  • The return should be securely packaged and the RMA number should be clearly printed on the outside of the package.

Returns should be sent to:

Returns, RMA #
InstrumentPro.com
11533 Dublin Canyon Rd
Pleasanton, CA 94588

InstrumentPro: Product images & screenshots
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